Job Description
## Destination: Benidorm
## Company: Meliá Hotels International
MISSION: To assist guests with their luggage upon arrival and departure, ensuring the safety and security of said luggage while on hotel premises. To guarantee that guest messages and mail are delivered according to established standards.
## OPERATIONS
Maintain constant communication with the reception team to stay informed about the arrival of guests, large groups, and VIP guests.
Greet all guests professionally and courteously, assisting with their luggage.
Collaborate with the reception team to carefully handle and label guests' belongings, preventing loss or damage.
Maintain an organized checkout schedule, ensuring that guests' luggage is collected and securely stored in the reception area, ready for departure.
Assist guests with their luggage from vehicles and taxis, and transfer it to the hotel.
Register any lost or abandoned luggage, help locate the owners of the bags, and attempt to return them to the correct guest address as soon as possible.
Greet all guests and customers with a friendly smile.
Assist with the transport of other items that may need to be delivered, such as supplies and other belongings.
Assist guests with inquiries about lost luggage or misplaced items.
### REQUIREMENTS
EDUCATION AND TRAINING: Training in hospitality, customer service, or tourism. Security or first aid courses may be considered an asset.
LANGUAGES: Local language (depending on the geographical location of the establishment). A second language is a plus.
## SPECIFIC KNOWLEDGE:
Knowledge of hotel operations.
Service-oriented.
Operation with loading equipment.
Access control and evacuation procedures.
Communication skills.
Basic first aid knowledge. Basic knowledge of how to handle complaints or situations
### EXPERIENCE: Minimum of 1 year of experience in a similar position in the hotel industry or another customer-facing department.
### Requirements:
Meliá Hotels International
03501
Benidorm
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