ICT User Support Employee

Your Role
You are part of the user support team and report to the Head of User Support.
You ensure the proper functioning of the IT infrastructure. You assist in the rollout of the computer and printer fleet and ensure accurate reporting within asset management.
Computer and printer hardware holds no secrets for you, and you are able to replace and/or repair items.
You record all your actions and reports in our Service Level Management tool.
You contribute to the technological development of our organization.
You provide the necessary technical support within projects, ensuring that systems remain secure within the ICT organization even after project completion.
You are the point of contact for ICT for our end users; you capture their questions, malfunctions, and problems, and offer them support by phone, remotely, and on-site.
You assist in the further development of our documentation structure.
You participate in an on-call system and are on call approximately every 9 weeks.
Your main workplace is Zoersel. Sometimes, a trip to another branch may be necessary for repairs, support, interventions, meetings, or ongoing projects.
### Profile
### Your profile
You are customer-oriented, a good listener, and have a correct and fluent communication style.
You work meticulously, are analytical, and are driven to find solutions.
You are stress-resistant and can function well both independently and as part of a team.
You are eager to learn.
You have completed a degree in IT or have experience in a similar role.
### Offer
What do we offer you?
A full-time contract of indefinite duration.
A varied job in a high-tech and advanced environment.
Opportunities for advancement
Meal vouchers, end-of-year bonus, attractiveness bonus, group insurance, Free hospitalization insurance with extensive coverage, benefits@work
Free guaranteed income insurance (after five years of seniority).
Bicycle leasing possible after six months of service.
Smartphone and subscription. Salary according to IFIC scale between 12 and 14 (depending on experience).
Interested?
Ready to apply your expertise in a role with impact and growth opportunities?
Contact us today and become our new ICT User Support Employee!
## Apply online here (https://ict-emmaus.cvw.io/?lang=nl-BE).
Want to know more about the content of this position?
For additional information, please contact Jonas Dieltiens, Head of User Support – .
### Skills: Managing tickets in a helpdesk system, Updating technical documentation, Archiving data, Providing technical support, Determining corrective actions