Job Description
## The competencies we are looking for:
•Proficient in Swedish and English
•Work experience in leading or coordinating teams remotely
•Experience as an Application Support agent.
•Knowledge of Service Now
•Ability to work independently
•Self-learning, self-exploration see opportunities for Innovation
•VPS Continuous improvements
•Good interpersonal skills to be able to communicate and cooperate well internally and externally other teams and stakeholders.
•Finish language will be an additional asset
We can offer you…
an opportunity to work together with highly skilled colleagues in a global environment which provides opportunities for you to develop both professionally and personally in the transformation DBS has just begun.
We look forward to receive your application as soon as possible. Do you have the passion for IT deliveries, agile mindset and want to lead a team to excellence?
Here is the opportunity for you…
We are a global IT delivery within Volvo group IT that maintains a direct relation with the Dealerships of our Volvo Group like Volvo Trucks, Volvo Penta, Volvo Construction equipment etc. to provide front desk support for the business applications used by them.
We are now looking for a Delivery Leader for our teams in Gothenburg and Gent that supports the Scandinavian and Benelux markets. You will play a key role in the experienced teams who provide professional front desk support to our dealers.
DBS has initiated a global roadmap with changes related to BI, AI/RPA and our current tools i.e. ServiceNow and we expect you to handle the change management in your teams and work closely together with our Global Solution Lead and Solution Expert through the full change cycle.
Role mission & context
As Delivery Leader you are responsible for the defined deliveries according to agreed estimations on cost, time and quality. You are responsible for the team’s competence and culture development to secure the delivery as well as individual training, cross traini