Job Description
## Destination: Santa Cruz de Tenerife
## Companies: Meliá Hotels International
MISSION: Participate in the preparation, regeneration, and presentation of food produced in the assigned kitchen. This is achieved through the efficient performance of assigned duties, adhering to established quality standards and recipes for each dish. Special attention is paid to creativity, composition, seasoning, and presentation to ensure guest and customer satisfaction, earning their recognition and preference for the Hotel's cuisine.
## OPERATIONS:
Ø Participate with a degree of autonomy and responsibility in kitchen preparations under the supervision of your supervisor. Perform basic preparations, as well as any other tasks related to culinary preparations assigned.
Ø Prepare and/or finish dishes for which you have received appropriate training.
Ø Maintain order and organization in the cold storage and refrigerators within your work area to ensure the proper use of products.
• Verify that you have all the necessary equipment and products to perform your tasks, handling them properly to avoid waste and spoilage.
• Ensure that you perform all assigned tasks and production requests from your immediate supervisor efficiently and on time, complying with the required specifications and established procedures.
• Handle all operating equipment with extreme caution when transporting it to avoid accidents, spills, or breakage, complying at all times with safety regulations.
• Comply with cleaning and hygiene procedures and standards in the performance of your duties, ensuring the quality and reliability of the food prepared.
• Ensure that the products used in preparations meet the standards of quality, quantity, and yield, reporting any anomalies or deviations to your immediate supervisor.
• Immediately inform your supervisor of any setbacks that occur during the performance of your duties and that may affect service.
• Execute all instructions and tasks assigned by your immediate supervisor, as well as the responsibilities required by the position.
• Comply with the HACCP criteria established by the company.
## CUSTOMER EXPERIENCE:
• Understand the Brand philosophy and comply with the standards, operating manuals, and identity guidelines applicable to your department.
• Ensure a positive customer experience and personalize their visit, anticipating their needs and exceeding their expectations.
• Address customer issues, communicating the actions taken to your supervisor. Escalate the issue to your supervisor if you are unable to provide a solution.
• Understand the Voice of the Customer objectives and implement the necessary actions to achieve them.
• Support your supervisor with the Sensory Architecture established for your areas.
• To know and promote the hotel's services and facilities, as well as the entertainment program, experiences, and events.
### Requirements:
Meliá Hotels International
38001
Santa Cruz de Tenerife
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