Customer service agent with a focus on print and IT

About us
Our core values and what we identify ourselves as at Team8 are:
• Motivated
• Adaptable
Teamplayers
• Committed
• Proud
You are offered
• A working environment characterized by team spirit, at an employer where we develop together and take care of each other.  
• A daily routine where the day goes by quickly, filled with joy and full speed ahead!
• A pleasant workplace in a bright and completely newly built office with good communications in Sickla.
• To be part of an important team of competent employees in our endeavor to build first-class customer service for some of Sweden's leading franchise chains.
Job duties
In the role of Customer Service Agent, you work weekdays from 8 am to 5 pm and the team's main task is to handle deliveries and cases according to the customers' SLAs. For example, you will:
• Handle customer service issues via email, case management (Zendesk) and telephone
• Provide basic support within print and IT, such as troubleshooting printers, client computers and Microsoft 365 user accounts.
• Help users with simpler installations and configurations of printer drivers, account settings and software.
• If necessary, take support for more complex issues to 2nd line or specialist teams.
• Follow up and ensure that issues are resolved on time and with high customer satisfaction.
• Help customers with placing orders for technician issues and print issues.
• Contribute to documentation and improvement of routines in the support team.
• Assist with other technical customer support
• The role starts in Print and IT, but is intended to grow. Over time, you will also receive training and practical experience in Telephony and Digital Signage, so that you gradually become a complete support agent in all four of our business areas.
Personal characteristics
We are looking for you who:
• Are confident in your experience and used to working independently
• Are structured and quality-conscious
• Have a strong interest in technology and like to solve problems
• Communicate clearly and build trust
• Are a true team player who supports colleagues and contributes to our culture
Requirements
• At least 3 years of experience in a customer service or support role
• Documented experience of Microsoft license management and/or Print aftermarket & support
• Used to handling cases in systems such as Zendesk
• Good technical understanding of Microsoft 365, printers and client computers
• Fluent in Swedish and English in speech and writing
Meritorious
• Experience from a service desk
• In-depth knowledge of license models (Microsoft 365, CSP, admin center)
• Used to advanced troubleshooting of print environments
• Experience of order flows or working with franchise chains
Application  
Recruitment is ongoing starting in Q2 2026