Job Description
We are currently in an expansive growth phase and here you will have the opportunity to develop long-term in a company that invests in its employees. For the customer service team we are now looking for a person with a great interest in print and IT who enjoys providing good service. Welcome with your application because the start is immediate!
About us
We offer telephony, print, IT and AV solutions, services and accessories to companies in the Nordic region. We help our customers to find the right product or service based on their unique needs that makes the technology work efficiently and unhindered, we simply create an easier working day for our customers. Here you have a fantastic opportunity for personal development and the chance to work with other successful support technicians in a market-leading company where we also prioritize having fun at work. Our goal is to have 45 employees by 2027 and a turnover of approximately 180 million by delivering customer-unique and flexible solutions within telephony, print, IT and AV solutions to franchisees, industry organizations and investment companies that value simplicity, optimized use of technology and first-class customer service.
Our core values and what we identify ourselves as at Team8 are:
• Motivated
• Adaptable
Teamplayers
• Committed
• Proud
You are offered
• A working environment characterized by team spirit, at an employer where we develop together and take care of each other.
• A daily routine where the day goes by quickly, filled with joy and full speed ahead!
• A pleasant workplace in a bright and completely newly built office with good communications in Sickla.
• To be part of an important team of competent employees in our endeavor to build first-class customer service for some of Sweden's leading franchise chains.
Job duties
In the role of Customer Service Agent, you work weekdays from 8 am to 5 pm and the team's main task is to handle deliveries and cases according to the customers' SLAs. For example, you will:
• Handle customer service issues via email, case management (Zendesk) and telephone
• Provide basic support within print and IT, such as troubleshooting printers, client computers and Microsoft 365 user accounts.
• Help users with simpler installations and configurations of printer drivers, account settings and software.
• If necessary, take support for more complex issues to 2nd line or specialist teams.
• Follow up and ensure that issues are resolved on time and with high customer satisfaction.
• Help customers with placing orders for technician issues and print issues.
• Contribute to documentation and improvement of routines in the support team.
• Assist with other technical customer support
• The role starts in Print and IT, but is intended to grow. Over time, you will also receive training and practical experience in Telephony and Digital Signage, so that you gradually become a complete support agent in all four of our business areas.
Personal characteristics
## We are looking for you who:
• Are confident in your experience and used to working independently
• Are structured and quality-conscious
• Have a strong interest in technology and like to solve problems
• Communicate clearly and build trust
• Are a true team player who supports colleagues and contributes to our culture
### Requirements
• At least 3 years of experience in a customer service or support role
• Documented experience of Microsoft license management and/or Print aftermarket & support
• Used to handling cases in systems such as Zendesk
• Good technical understanding of Microsoft 365, printers and client computers
• Fluent in Swedish and English in speech and writing
Meritorious
• Experience from a service desk
• In-depth knowledge of license models (Microsoft 365, CSP, admin center)
• Used to advanced troubleshooting of print environments
• Experience of order flows or working with franchise chains
Application
Recruitment is ongoing starting in Q2 2026
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