Junior Account Manager - Norway

Junior Account Manager
Oslo, Norway  550k NOK fixed  + 50% OTC 
## Puzzel: The Low-Down 🔍
Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.
With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀
Why we’re proud
2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’
Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
Best Practices Company of the Year 2023
Consistently high Glassdoor rating
2023 customer NPS score of 37
Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!
We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness
Key Data Points
€57m revenue in FY 2024 (up from €50m in Currently ~300 employees
Used by more than 1100 businesses across 40 countries
Servicing ~60,000 customer service agents on a daily basis + 800 million customer interactions yearly
### About the role
We are currently recruiting for 2 Junior Account Managers (Inside Sales Representatives) to support our Nordic Commercial Account Management team in Norway and Sweden. You’ll be proactive, organised, and commercially minded.
You’ll work closely with a dedicated and highly experienced Account Manager, taking responsibility for managing day-to-day customer changes, progressing smaller upsell opportunities, and supporting renewal preparation for our B-segment customers.
This is a great opportunity for someone eager to build a career in SaaS account management, develop their commercial skill set, and contribute directly to team revenue. You’ll join a supportive team where you can grow, learn, and make a real impact.
### What you will do 🏡💻
1. Customer & Contract Administration (MACRs)
### Your responsibilities will include:
Managing “Moves, Adds, Changes, and Reductions accurately and efficiently
Ensuring all changes follow internal processes and are logged correctly in our systems
Coordinating with internal teams (Support, Finance, Product) when needed to ensure smooth delivery
Keeping customers informed and updated throughout the process
Helping customers understand their current setup and guiding them towards best-practice.
Ensuring customer contract details, contacts, and key information are continuously updated and maintained in the CRM
2. Upsell Opportunities & Revenue Growth
You’ll support the Account Manager in identifying and progressing smaller revenue opportunities across our product portfolio:
Managing small to mid-size upsell opportunities from qualification to close
Identifying additional licensing, channels, or features that help customers get more value from Puzzel
Ensuring usage and service data is monitored so opportunities are never missed
Providing quotes, commercial documentation, and product information
Working closely with the Account Manager to ensure both teams are aligned on pipeline progress
3. Renewal Support for B-Tier Customers
You’ll help ensure our renewals run smoothly, on time, and with the right commercial outcomes:
Tracking renewal dates and preparing renewal documentation
Ensuring customers have the right information early (contract terms, pricing updates, product changes)
Supporting conversations around updated MSAs, new packages, and annual upfront billing
Preparing internal approvals and coordinating with Finance and Legal
Helping the Account Manager reduce churn and prevent last-minute issue
4. Customer Relationship Support
While the Account Manager leads overall strategy, you’ll support the relationship by:
Handling day-to-day queries for B-tier customers
Ensuring customers feel supported, informed, and valued
Noting customer feedback and flagging emerging risks or opportunities
Maintaining accurate CRM notes so the full team has clear visibility
5. Sales Process & Pipeline Management
You’ll help keep our commercial engine running smoothly by:
Maintaining accurate opportunity recor