Service staff for passengers at the train station (m/f/d)

Introduction
## Employer: DB Zeitarbeit GmbH
## Location: 41061 Mönchengladbach
We, DB Zeitarbeit GmbH, are the internal staffing agency of Deutsche Bahn AG and your springboard into the DB Group: We advertise short-term vacancies, project work, and parental leave cover to quickly meet the staffing needs of DB companies. As a DB Zeitarbeit employee, you will work on temporary assignments for various business units of Deutsche Bahn, gaining valuable professional experience and acquiring new skills for your future career. Our temporary employees often find their permanent professional home within the DB Group during this time.
We are currently seeking a temporary employee on behalf of DB InfraGO AG for a position as a passenger service employee (m/f/d) at the train stations in Mönchengladbach and Neuss. As a temporary worker, you will perform your work in the aforementioned business area while having an employment contract with us, DB Zeitarbeit GmbH.
## Your tasks:
You represent Deutsche Bahn at the station and ensure customer satisfaction.
Managing passenger flow within the station, as well as to/from the bus (bus stop).
You are the contact person for information on track changes, disruptions to operations, train cancellations, missed connections, and travel alternatives.
Assisting passengers with loading bicycles, strollers, and luggage.
Providing assistance with boarding and alighting as needed.
You also assist passengers with reduced mobility on the platform.
Informing and assisting passengers and bicycle customers at/on the station/platform.
### Your profile: Completed vocational training in a service-oriented profession, such as... For example, training in retail, hairdressing, or as a specialist in system catering
### Experience in the service industry and in dealing with customers
Nothing works at the train station without our employees – at any time: You should therefore be willing to work shifts (nights, weekends, and holidays)
A confident and friendly demeanor, attentiveness, customer focus, a well-groomed appearance, and good manners are essential
You should be willing to wear company clothing
Good German skills; English skills are desirable
## This is important to us:
We strive to offer all candidates equal opportunities to join our company if they are equally qualified. We actively promote diversity and collaboration within our teams. We value every application, regardless of gender, nationality, ethnic or social origin, religion, worldview, disability, age, duration of unemployment, or sexual orientation and identity.
``` Equal opportunities and self-determined participation for severely disabled and equivalent persons, as well as respectful collaboration, are firmly established principles within the DB Group. Therefore, severely disabled and equivalent applicants will be given preference if equally qualified.
We offer
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Contact
meinestadt.de
Mönchengladbach