Travel consultant:

Introduction
Location:
``` Your tasks
You are responsible for providing customer-oriented advice, booking, and selling DB and partner offers.
You conduct customer interactions in accordance with established sales standards and quality standards.
You also receive and independently handle customer suggestions, complaints, and grievances, and make decisions regarding goodwill gestures and fare refunds.
You proactively advise customers on using digital apps and ticket machines.
HTLC1_DE
Your profile
You have completed vocational training, e.g., as a train attendant, train service assistant, or similar. For example, as a commercial clerk for transport services, or comparable knowledge gained through relevant professional experience in sales or distribution.
You also have good German skills – English skills are desirable. Good knowledge of transport geography and a strong customer- and service-oriented approach – even in challenging situations – are among your strengths. We can't operate without travel consultants – at any time – so you should be willing to work shifts (nights, weekends, and holidays). A high degree of initiative, the ability to work independently combined with high flexibility, and strong teamwork skills complete your profile.
This is important to us:
Travel consultants are essential for us – at any time – so you should be willing to work shifts (nights, weekends, and holidays).
A high level of initiative, the ability to work independently, and flexibility, as well as strong teamwork skills, complete your profile. We offer
Up to 40 days of vacation: With us, you can decide whether you want to take more vacation, reduce your working hours, or earn more. It all depends on what suits your life.
Equal opportunities and self-determined participation for severely disabled and equivalent persons, as well as respectful collaboration, are firmly established principles within the DB Group. Therefore, severely disabled and equivalent applicants will be given preference if equally qualified.
HTLC1_DE
meinestadt.de
Achern