Job Description
Introduction
## Employer: DB Zeitarbeit GmbH
## Location: 38100 Braunschweig
We, DB Zeitarbeit GmbH, are the internal staffing agency of Deutsche Bahn AG and your springboard into the DB Group: We advertise short-term vacancies, project work, and parental leave cover to quickly meet the staffing needs of DB companies. As a DB Zeitarbeit employee, you will work on temporary assignments for various business units of Deutsche Bahn, gaining valuable professional experience and acquiring new skills for your future career. Our temporary employees often find their permanent professional home within the DB Group.
We are currently seeking a temporary employee on behalf of DB InfraGO AG for a position as a passenger service employee in mobile service (m/f/d) in Braunschweig. As a temporary worker, you will perform your work in the aforementioned business area, while your employment contract is with us, DB Zeitarbeit GmbH.
... Your tasks
In your role, you are the contact person for information on track changes, disruptions to operations, train cancellations, missed connections, and travel alternatives.
You will provide information to passengers via relevant information systems and media.
You will also assist passengers with reduced mobility on the platform and provide first aid when necessary.
You will issue passenger documents and check posted timetables and posters for accuracy and condition.
As a trusted customer contact, you will also accept lost and found items.
You will represent Deutsche Bahn at the service point (DB Information), in the mobile service at the station, and on the platforms, ensuring customer satisfaction.
## HTLC1_DE
### Your profile
Completed vocational training in a service-oriented profession, e.g., as a sales assistant, in the hospitality industry, or in a commercial field.
### Experience in the service industry and in dealing with customers.
You are characterized by a confident and friendly demeanor, attentiveness, and customer focus.
You You are willing to work shifts, including weekends and holidays.
To represent the company at the train station, a uniform and professional appearance is important – therefore, you should be prepared to wear company clothing.
Good German skills are required; English skills are desirable.
## This is important to us:
Our aim is to offer all candidates equal opportunities to join our company if they are equally qualified. We actively promote diversity and collaboration within our teams. We value every application, regardless of gender, nationality, ethnic or social origin, religion, worldview, disability, age, duration of unemployment, or sexual orientation and identity.
Equal opportunities and self-determined participation for severely disabled and equivalent persons, as well as respectful collaboration, are firmly established principles within the DB Group. Therefore, severely disabled and equivalent applicants will be given preference if equally qualified.
We offer
## HTLC1_DE
Contact
meinestadt.de
Braunschweig
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