Guest Relations Manager (m/w/d)

Make the place with us
With its blend of historical splendor and modern luxury, the new Rosewood Munich embodies the unique character and culture of the Bavarian capital.
What we do leaves its mark. Together we #MakeThePlace – day after day, with heart and style.
We are looking for a Guest Relations Manager (m/f/d) to join our team as soon as possible.
We offer – Our commitment to you
Precise electronic time tracking & time account
Bonago Benefit Portal – benefits and shopping vouchers tailored to your personal needs
Full reimbursement of the Germany Ticket
Rosewood "My Time": Enjoy 2 additional special vacation days
Christmas bonus at the end of the year
Stylish and high-quality uniforms including cleaning service
Diverse and healthy meals in the Associates Restaurant "AlpDine"
Exclusive discounts in our F&B outlets for you and your friends or family
Your responsibilities – How you'll make the Place
Close collaboration with all departments to ensure an outstanding guest experience.
Friendly and efficient handling of guest complaints and inquiries.
Continuous development and improvement of our guest relationships.
Leadership and development of the Guest Experience Team and the Concierge Team.
Your Profile - Could this be you?
Language Skills: Excellent written and spoken German and English skills; additional languages are an advantage.
Personality: Well-groomed, confident demeanor, a strong attention to detail and creativity, as well as the ability to remain professional even in demanding situations and to ensure excellent service at all times.
If you are interested in a varied, exciting, and interesting collaboration at the new Rosewood Munich, we look forward to receiving your application, including your CV and references.
Rosewood Munich
Kardinal-Faulhaber-Straße Munich