RECEPTIONIST - SHIFT MANAGER - M/F

Job location, LJUBLJANA , Central Slovenia - Slovenia

HOTEL RECEPTION MANAGER, probationary period of 6 months, permanent, full-time, 40, ORGANIZING AND MANAGING THE SHIFT, ALLOCATING TASKS TO THE RECEPTION STAFF. COORDINATION BETWEEN DEPARTMENTS (MAIDS, MAINTENANCE, KITCHEN). ACTIVE ASSISTANCE IN CHECK-IN AND CHECK-OUT OF GUESTS. RESOLVING SPECIAL REQUESTS OR COMPLAINTS OF GUESTS. PROFESSIONAL AND TIMELY HANDLING OF COMPLAINTS. ACCEPTING DECISIONS WITHIN AUTHORIZATIONS (EXAMPLE: DISCOUNTS, ROOM CHANGE). REPORTING SPECIAL OR MAJOR INCIDENTS TO SUPERVISORS. REGULAR COMMUNICATION WITH HOUSEKEEPING, MAID, RESTAURANT, ETC. COORDINATION OF SPECIAL GUEST REQUESTS (EXAMPLE: SPECIAL ROOM PREPARATION). NOTIFICATION OF IMPORTANT INFORMATION (SPECIAL EVENTS) TO OTHER DEPARTMENTS. KEEPING RECORDS ON GUESTS, RESERVATIONS, ARRIVALS AND DEPARTURES. REPORTING ON THE PROGRESS OF THE SHIFT (SPECIALITIES, INCIDENTS, REVENUES). DAILY CASH CLOSING AND PREPARATION OF DAILY FINANCIAL REPORTS. MENTORING, ASSISTANCE AND TRAINING OF NEW COLLEAGUES. MONITORING THE EFFICIENCY AND QUALITY OF WORK OF THE RECEPTION STAFF. CONTROL OF ACCESS AND SECURITY PROCEDURES (EXAMPLE: LOCKING OF PREMISES, NIGHT ROUTINE). TAKING ACTION IN EMERGENCY EVENTS, NOTIFYING COMPETENT SERVICES IN EMERGENCIES. Knowledge of reservation systems and programs for hotels and campsites and the ability to work with them. Organizational skills, the ability to manage people. When applying, candidates should attach their CV to the e-mail address, and in the subject line of the e-mail, write: Application RECEPTOR - SHIFT MANAGER, two-shift