Job Description
Mission 1: Monitoring student relations - Monitoring students' education, in accordance with the program's education rules. - Response to requests from students submitted in Zendesk - Guarantor and referent of the data transmitted in the tools (Rise publication/communication related to schooling). - Management of the digital classification of school documents. - Ensure compliance with the rules of school life in force within the program - Make decisions concerning student appeals - Organization and animation of schooling points, appeal committees and disciplinary councils. - Writing reports, minutes, letters. Mission 2: Administrative monitoring of the student's course Educational registration - Carry out educational registrations in the tool (cohort/block/modules/planning group) and carry out the necessary checks by pointing using the queries. Monitoring absences - Monitor student attendance on RISE and apply schooling rules related to absenteeism. Monitoring evaluations - Processing continuous assessment note grids. Identify “jury cases” - Process requests for verification of post-Exam Board continuous assessment notes Guidance in studies - Ensure the implementation of OFLs in collaboration with the Application Manager. - Prepare communication with students. Retrieve the choices and process them Progress in studies - Prepare the end of semester juries (Exam Board) - Enter the verdicts in the tool. Issue report cards. Check data - Prepare and send tuition letters. Download into the student's file - Generate the documents (certificate of level, certificate of attendance.) - Generate the program sheets for year n+1. Create the tree structure in the tool - Mastery of oral and written English - Writing skills, mastery of spelling - Mastery of the office pack (comfort with IT tools in general) Behavioral and interpersonal skills: - Priority management, responsiveness - Rigor / Reliability - Analytical ability, sense of organization and adaptation - Ability to work independently within a team
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