Job Description
Are you driven by new challenges and problem solving? Do you want to work closely with customers and technology in a role where structure meets service? Become our next star in inside sales and order administration!
If so, you are welcome to Team8, a company characterized by business development and entrepreneurship. We are currently in an expansive development phase and here you will have the opportunity to develop long-term in a company that invests in its employees. For the Inside Sales team, we are now looking for another person with a strong technical interest and who enjoys providing first-class service. Welcome with your application.
About us
We offer telephony, print, IT and AV solutions, services and accessories to companies in the Nordic region. We help our customers to find the right product or service based on their unique needs that makes the technology work efficiently and unhindered, we simply create an easier working day for our customers. Here you have a fantastic opportunity for personal development and the chance to work with other successful support technicians in a market-leading company where we also prioritize having fun at work. Our goal is to have 45 employees by 2027 and a turnover of approximately 180 million by delivering customer-specific and flexible solutions within telephony, print, IT and AV solutions to franchise owners, industry associations and investment companies that value simplicity, optimized use of technology and first-class customer service.
Our core values and what we identify ourselves as at Team8 are:
• Motivated
• Adaptable
• Team players
• Committed
• Proud
Job duties
• Order management and admin in the area of internal sales of devices
• Manage invoicing and administration of incoming order inquiries
• Order products from distributors on orders received via our Webshop
• Create orders in our internal invoicing systems
• Manage incoming orders/changes/closings for our customers with customer-unique agreements
• Manage incoming swap-24 orders and warranty cases
• Work in the team close to sales
• Develop and make suggestions for adjustments in our internal processes and processes
We are looking for you who
Have a great interest in IT, telecom and similar devices, customer contact and administration, who are service-oriented and identify with our core values. Furthermore, you have:
• At least 1 year of experience in customer service, sales administration or order management, preferably in IT, t
• elecom, or similar technical products.
• • Documented experience of working in business systems, order flows and administrative tools.
• Good technical knowledge of computers, mobile phones, tablets, network products and peripherals (headsets, keyboards, docking stations and screens.
• Experience in handling order changes, exchanges, warranty cases and returns.
• Experience working towards customer-specific agreements, SLAs and internal processes.
• Good ability to communicate in Swedish and English, both verbally and in writing.
Personal qualities for this role
• A strong technical interest and enjoy understanding products in depth.
• Structured and meticulous
• Service-oriented with a high sense of responsibility, as the role is closely linked to the customer experience.
• Good problem-solving skills and can easily find solutions for e.g. delivery delays, backordered items or warranty exchanges.
• Enjoy working closely with sales and the rest of the team, and contribute to the development of routines and processes.
• Be flexible and proactive, be able to prioritize and drive your tasks forward yourself.
Meritorious
• Experience from a telecom operator, IT reseller or hardware distributor.
• Knowledge of exchange processes, DOA management and warranty exchange.
• Experience working in webshop backend or ordering portals.
• Experience in warehouse administration.
• Experience working in systems such as: Zendesk, Upsales
We offer the right person
• A fast-paced everyday life, full of joy and full speed ahead!
• Becoming part of our brand - Team8
• A pleasant workplace in a bright and modern office with good communications in Sickla/Nacka
• Working together with professional colleagues, partners, manufacturers, operators and industries
• A job with an employer where we develop and take care of each other.
• Working hours are weekdays 8 am - 5 pm, salary according to agreement.
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