IT support

Do you love technology, clear tasks, and genuinely helping customers? Then this is your chance. Our client in Ypres is looking for IT support for their software. In this role, you'll join a large, energetic support team where you'll receive step-by-step guidance, learn continuously, and have opportunities to grow over time. No travel, but plenty of variety, technical challenges, and colleagues who help each other.
What will you do?
As an IT Support Engineer, you'll be responsible for the following:
You'll help customers with software and hardware issues related to payment terminals
You'll handle administrative changes and simple technical questions
You'll easily connect with second-line support for more complex issues
Where will you work?
Our client is active in payment and transaction technology and supports thousands of merchants daily with reliable payment solutions. From a modern and accessible work environment, they build stable technology and strong customer relationships with a young, dynamic team. Training, career development, and teamwork are key here.
Profile
You are customer-focused and enjoy helping people.
You can remain calm in a busy, open-plan office environment.
You have a good basic understanding of IT (IT/Networking studies are a strong plus).
You are fluent in Dutch and French.
You are open to flexible working hours and shifts (including weekends).
Offer
Compensation: min. €2,500 - max. €3,000 gross per month.
An attractive salary based on your experience.
32 vacation days.
Up to 3 days of work from home possible with a home-work allowance.
Meal vouchers of €8.
DKV hospitalization insurance.
Group insurance.
Eco-vouchers.
Cafeteria plan and year-end bonus.
Pension savings and additional leave modules.
CAO90 bonus system.
Do you want to learn every day and become stronger in support & IT? Apply now.
Skills: Configure devices or systems, Determine corrective actions, Diagnose a malfunction, Configure a software structure, Update professional documentation, Perform basic maintenance on IT equipment, Provide technical support, Archive data, Prepare production and incident reports, Support users remotely, Manage tickets in a helpdesk system, Create and restore backups, Install hardware