Managed Services Engineer

The Position.
Troubleshooting
As a Managed Services employee, you will be responsible for resolving IT alerts from B2B systems (1st, 2nd, and 3rd line support). You will respond to incoming reports, analyze them, and ask relevant questions to gain a better understanding of the situation. Based on your analysis, you will take appropriate action to resolve the problem.
You will also participate in standardized assignments, playing a preparatory role for projects by Support and System Engineers.
Monitoring
You will handle the intake of IT-related incidents and service requests and log them in the ticketing system. Together with your teammates, you will maintain an overview of open tickets. You will ensure that these are handled appropriately within the established SLAs. You will analyze and document the cases and provide them with information where necessary. In this way, you will contribute to building a knowledge base that the team can refer to later.
Escalation
If, after analysis, a problem proves too complex to resolve independently, please report it to the Service Desk, Support, and System Engineers team. They will then take over.
Profile
Your profile:
You hold a bachelor's degree in a technical field or have acquired a similar level through work experience.
You are a natural problem solver, have a critical mindset, and enjoy tackling problems head-on, driven to find solutions.
Central management of IT assets is essential, not optional.
You always put the customer first, and customer service is a top priority for you.
A sociable and positive attitude are qualities that suit you.
Stress resistance and a flexible approach are among your core strengths.
You enjoy working independently, yet you also function as a reliable link within the team.
You are proactive, methodical, and results-oriented, and take ownership of your projects.
A passion for IT and technology is a must. You get a lot of satisfaction from expanding your knowledge and then sharing it with your colleagues.
You are a good communicator, both in Dutch and English. Can you also communicate in French? Then that's definitely a plus!
A good basic knowledge of the following technologies is an absolute must: Networks, Firewall, Wi-Fi, VoIP, NAS systems, Security, Windows Server & Client systems, macOS client systems, Linux systems, N-Able, Printers, O365/Intune/Azure/AutoPilot/Teams, Virtualization (VMware, HyperV), Monitoring systems, Remote Desktop Solutions, Backup systems, PowerShell, Batch, VB Script, and optionally: C#.
What we offer
What AppSys has to offer:
A fascinating job where you can make a difference every day.
At AppSys, you, as an employee, are our priority. You spend a significant amount of time at work, so our priority is ensuring an excellent working environment. You'll find yourself in a young and dynamic work environment with great colleagues where you'll immediately feel at home.
Our flat organizational structure fosters an open culture where dialogue, trust, and mutual respect are our core values.
Innovation is a constant, especially in our sector. With a customized training program, you can further develop into a true expert in your own field of knowledge and interest.
We encourage all our employees to take initiative and be entrepreneurial. See a great opportunity for the organization? We'll support you in turning it into a project. This allows you, as an employee, to grow from your own strengths and create your own career opportunities.
Naturally, all this comes with an attractive salary commensurate with your knowledge and experience.
A smartphone with a subscription and a business laptop are among your daily work tools.
A good work/life balance is very important to us. We ensure this by offering you 32 vacation days combined with flexible working hours and the option to work from home. We complement all of this with numerous other benefits, such as meal vouchers, hospitalization and group insurance, bicycle leasing, surprising team-building activities, free use of AppSys Wellness, and more.
Skills: Updating technical documentation, Installing or configuring a network, Managing user access rights, Analyzing the performance of an information system, Monitoring the performance of a