Job Description
To strengthen our team, we are looking for a Receptionist & Reservations Assistant (m/f/d) to start immediately.
Do you love Düsseldorf's international flair, keep a smile on your face even during trade fair season, and want to offer guests from all over the world a home away from home? Then join our reception team in the heart of this Rhine metropolis!
## What you bring to the table:
Your background: You have successfully completed vocational training in the hotel/restaurant industry and have several years of solid professional experience at a hotel reception.
For this position, operational knowledge in the reservations department is essential. You are proficient in the Protel hotel management system (PMS) and maintain an overview even with complex group bookings and room allocation management.
Your personality: A natural, friendly demeanor, Rhineland warmth, team spirit, and strong organizational skills characterize you.
Your languages: Fluent German and good English are standard for our international guests.
The Düsseldorf extra: Konnichiwa! (Japanese) Since Düsseldorf is home to a vibrant Japanese community, we welcome Japanese language skills (foreign language or a strong interest in the culture). A real plus that will help our Japanese guests feel at home!
### Your responsibilities with us:
First impressions: Warm and welcoming check-in and check-out, as well as comprehensive support for our national and international guests in daily shifts (early and late shifts).
Reservation management: Independent, operational processing of individual and group reservations, maintenance of online availability, and monthly invoicing.
Communication & Cashier: Professional operation of the telephone system, handling of email correspondence, and independent cash management, including closing the till.
### What we offer:
Security & Fairness: Attractive, performance-based compensation and reliable, predictable shifts.
Vacation & Leisure: 28 to 30 days of vacation so you can fully enjoy your time off on the Rhine promenade or shopping.
Team & Culture: A fantastic, international team, flat hierarchies, and a respectful, open working environment.
### Benefits: Free meals during working hours and participation in regular team events.
We are looking for someone who wants to grow with us. With corresponding performance, reliability, and proof of your operational strengths in reservations and front office, we offer opportunities for advancement.
Contact
If we have sparked your interest, we look forward to receiving your application documents, including your earliest possible start date and salary expectations.
Please understand that, for environmental reasons, we cannot consider or return applications sent by post.
We look forward to your application!
... Hotel ASAHI Düsseldorf
Kurfürstenstraße Düsseldorf
Madame Victoria Ungefug
Front Office Manager
Fax)
www.hotel-asahi.de
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