IT Service

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IT Service and Contract Manager
- Region: Lisse - Start: July 20 - Hours per week: 24 - Duration: 5 months with option to extend
IT Service and Contract Manager
- Region: Lisse - Start: July 20 - Hours per week: 24 - Duration: 5 months with option to extend
IT Service and Contract Manager
- Region: Lisse - Start: July 20 - Hours per week: 24 - Duration: 5 months with option to extend
IT Service and Contract Manager
- Region: Lisse - Start: July 20 - Hours per week: 24 - Duration: 5 months with option to extend
For our client in the Hillegom region, we are looking for an IT Service and Contract Manager who is the driving force behind the quality of IT services and cooperation with suppliers. You work in a municipal work organization that provides ICT services to several municipalities and a social service, and you have a direct impact on concrete deliverables: an updated SLA, a new DVO and the supervision of an ITSM tender.
Activities
What are you going to do?
You combine service management with contract management and supplier management in an environment where several municipalities are dependent on the IT services that you monitor. The assignment has three concrete focus areas in addition to the regular tasks.
Your activities include the following: - Monitoring the quality of IT services and SLA compliance, with proactive identification and resolution of bottlenecks - Managing and updating the products and services catalog and conducting IT service conversations with management - Drawing up, managing and optimizing contracts with suppliers and advising system owners on continuing or terminating contracts - Maintaining supplier relationships, conducting evaluation interviews and supervising improvement processes - Purchasing IT services and products in accordance with the mandate scheme and monitoring the quality of deliveries - Reporting on performance...