IT Traineeship

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IT Traineeship - hours - € 2,750 / € 4,000 - Nieuwkuijk
Link-IT is looking for an enthusiastic 1st Line Support Engineer for the Support team. The support desk is the face of the organization and responsible for providing a solution for all IT user questions from customers. You are the first point of contact and ensure that reports are handled quickly, professionally and in a customer-friendly manner.
You work entirely within a Microsoft environment and have to deal with Microsoft 365, Windows Server, Active Directory, DNS, Microsoft Exchange and Group Policy. You resolve as many reports as possible independently and know exactly when to contact the 2nd line.
In this role you are not only a support employee, but also an important link in the customer's IT experience. You will have the opportunity to learn a lot, obtain certifications and develop yourself towards, for example, 2nd line support or system management.
What does Link-IT consider important in a new colleague?
First of all, you have a cheerful personality. You are social, have strong communication skills and get energy from customer contact. You are the first point of contact, so your service-oriented attitude really makes the difference. In addition, you are a real team player and you want to become a better IT professional every day.
## You also have: -
Some experience in a similar environment or you are a super enthusiastic starter who quickly makes yourself indispensable; -
Basic knowledge of Microsoft 365 and Windows environments (Windows Server and Azure is an advantage); -
At least an IT management MBO 3-4 training; -
Affinity with troubleshooting and the dynamics of a support department; -
A customer-friendly and service-oriented attitude - Link-IT's customers are always central.
Organization
Organization and department description
The coolest IT company in Nieuwkuijk and the surrounding area, that is what Link-it wants to be and simply is. This s...